Terms & Conditions | User Agreement in Pakistan

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1. General Terms — Bunyadi Batein

Website use karne ki basic conditions

Yeh Terms & Conditions ("Terms") YourBazar ("Company", "hum", "hamare") aur aapke ("User", "Customer", "aap") darmiyan ka legal agreement hai. Yeh terms yourbazar.pk website aur us se related tamam services pe apply hoti hain.

Who Can Use YourBazar

18 saal ya usse zyada umar ke individuals
Pakistan mein resident ya Pakistani citizens
Valid phone number aur delivery address rakhne wale
Genuine personal use ke liye order karne wale

Jo Use Nahi Kar Sakte

18 saal se kam umar ke minors (guardian ki supervision zaroor)
Fraudulent ya illegal purpose ke liye
Bulk/resale orders bina prior approval ke
Automated bots ya scripts se

Yeh terms kisi bhi waqt update ho sakti hain. Last updated date page pe clearly show hogi. Continued use means continued agreement.

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2. Account & Registration

Account banana aur manage karna

YourBazar pe order karne ke liye account banana optional hai — aap guest ke tor pe bhi order kar sakte hain. Lekin account se order history track karna asaan hota hai.

Account Responsibilities

Sahi aur accurate information provide karna aapki zimmedari hai
Password confidential rakhna aapki duty hai
Account share nahi karna — personal use only
Koi bhi suspicious activity turant report karein

Account Termination

Fraudulent activity pe account permanently ban
Fake orders ya addresses pe suspension
Terms violation pe bina notice ke ban possible

Agar aapko lagta hai kisi ne aapka account use kiya hai toh turant 0300-0000000 pe contact karein.

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3. Orders & Payment Terms

Order placement, confirmation aur payment rules

Order place karna ek binding agreement hai. Jab aap "Order Place Karein" click karte hain toh aap purchase ke liye commit ho jate hain.

Order Process

Order submit karne ke baad SMS/WhatsApp confirmation milegi
Hum kisi bhi order ko bina wajah ke refuse karne ka haq rakhte hain
Stock out hone pe hum aapko inform karenge aur refund denge
Order confirmation == contract start

Payment Terms

COD: Delivery waqt exact cash amount ready rakhein
JazzCash/Easypaisa: Payment fail pe order hold ho sakta hai
Card: Secure SSL gateway se process hota hai
Koi hidden charges nahi — checkout pe jo dikhta hai wahi final amount

Order Cancellation by Us

Fraud ya suspicious activity detected
Product unavailable ya discontinued
Delivery address unreachable ya incomplete
Multiple failed delivery attempts

Aap khud order cancel karna chahein toh dispatch se pehle 2 ghante ke andar call/WhatsApp karein: 0300-0000000.

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4. Products & Pricing Policy

Product descriptions, prices aur availability

Hum apni website pe accurate product information provide karne ki koshish karte hain, lekin kuch limitations hain:

Product Information

Colors screen pe thodi alag dikh sakti hain — actual product se minor difference possible
Product dimensions approximate hain
Images representative hain — minor packaging changes possible
All products quality-checked hain before dispatch

Pricing Policy

Prices bina notice ke change ho sakti hain
Order confirm hone ke baad wahi price final hogi
Promotional prices limited time ke liye hoti hain
Currency Pakistani Rupees (PKR) mein hai

Agar kisi product ki price galat display ho rahi ho (obvious error), hum order cancel kar sakte hain aur full refund denge.

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5. Delivery Terms & Conditions

Delivery responsibility, timelines aur failed delivery rules

Delivery timelines estimates hain — guaranteed nahi. Weather, courier issues, ya unexpected events se delay ho sakti hai.

Customer's Delivery Responsibilities

Accurate aur complete delivery address provide karna
Rider ki call receive karna — available rehna
Delivery ke waqt cash ready rakhna (COD)
Package receive karte waqt check karna

Failed Delivery Policy

2 failed attempts ke baad order warehouse wapas aayega
Re-delivery charge customer bear karega
3 baar fail hone pe order cancel ho sakta hai

Zyada details ke liye hamare Shipping Policy page pe jayein. Tamam delivery rules wahan clearly explain hain.

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6. Returns & Refunds — Summary

7-day return policy ka brief overview

Hamari return policy customer-friendly hai. Full details Return Policy page pe available hain.

Delivery ke 7 din ke andar return ya exchange
COD orders ka refund JazzCash/Easypaisa pe

Return process shuru karne ke liye: WhatsApp 923158310837 pe "Return [Order ID]" bhejein. Poori details Return Policy page pe hain.

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7. Intellectual Property Rights

Logo, content aur website ke copyright

YourBazar website ka tamam content — logo, images, text, design, code — hamare intellectual property hain.

Kya Allowed Hai

Personal use ke liye product images save karna
Social media pe share karna with credit
Reviews mein product ka naam mention karna

Kya Allowed Nahi

YourBazar logo ya branding copy karna
Website content commercial use ke liye copy karna
Hamari images bina permission ke website pe use karna
YourBazar naam se fake accounts banana

Intellectual property violation pe legal action liya ja sakta hai. Kisi bhi concern ke liye: legal@yourbazar.pk

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8. Prohibited Uses — Yeh Bilkul Nahi

Kaunse actions strictly banned hain

Yeh actions website ya service ke against hain aur immediate ban ka sabab bante hain:

Fake orders place karna — rider waste karna
False fraud claims — products rakh ke refund maangna
Multiple accounts banana ban se bachne ke liye
Automated tools se website scrape karna
Hamari team ko abuse ya threats karna
Fake reviews likhna — positive ya negative
Reselling ya dropshipping bina permission ke
Hacking ya security bypass karne ki koshish

Fraud aur fake orders ke khilaf hum FIA Cyber Crime Cell se cooperation karte hain. Legal consequences ho sakte hain.

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9. Liability Disclaimer

Hamare aur aapke legal obligations

YourBazar apni services "as is" provide karta hai. Kuch limitations ke baare mein aware rahein:

Hamari Liability Nahi Hogi

Third-party courier service ki galtiyon pe
Natural disasters, government restrictions, force majeure events pe
Customer ki galat information ki wajah se
Internet aur website downtime pe
Product misuse aur incorrect installation pe

Hamari Guarantee

Genuine aur quality-checked products
Accurate product descriptions
Secure payment processing
Fair return and refund process

Maximum liability sirf product ki purchase price tak limited hai — kisi bhi indirect ya consequential damages ke liye nahi.

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10. Governing Law & Dispute Resolution

Pakistan law aur dispute process

Yeh Terms Pakistan ke qanoon ke mutabiq governed hain.

Applicable Laws

Pakistan Electronic Transactions Ordinance 2002
Prevention of Electronic Crimes Act (PECA) 2016
Consumer Protection Act Pakistan
Karachi courts ka jurisdiction applicable hai

Dispute Resolution Steps

Step 1: Pehle hamse directly contact karein — 923158310837
Step 2: Agar resolve na ho — email: legal@yourbazar.pk
Step 3: Mediation/arbitration through mutual agreement
Step 4: Karachi courts last resort

Hamare 99% issues directly customer service se resolve ho jate hain. Please pehle humse contact karein — hum solution dhundhne mein yakeen rakhte hain.

Effective Date: January 1, 2025 | Last Updated: January 1, 2025 | Version: 1.0