Return &
Exchange
Policy

Return karna bilkul asaan hai — sirf yeh 5 steps follow karein:

Agar aap return ki jagah exchange prefer karte hain toh yeh options available hain:

Exchange Options

• Same Product — Dusra Piece: Defective ki jagah same product ka naya piece
• Same Category — Dusra Item: Agar same product out of stock ho toh same category mein dusra
• Store Credit: Refund ki jagah store credit milegi — next order pe use karein

Exchange Process

• WhatsApp pe exchange request karein
• Kaunsa item chahiye batayein
• Pickup aur re-delivery simultaneously arrange hogi
• Price difference aata hai toh COD pe adjust hoga

Return product receive hone ke baad 3-5 working days mein refund process hoti hai:

Refund Methods

Agar aapka product damage ya galat delivery hua hai toh yeh steps turant follow karein:

Delivery Ke Waqt

• Package receive karne se PEHLE outer box check karein
• Agar clearly damaged ho — accept mat karein, rider ke saamne return karein
• Agar accept kar liya — turant rider ke saamne open karein
• Video record karna shuru karein package khulne se pehle

Delivery Ke Baad (24 Ghante Ke Andar)

• Clear photos/video banayen — product aur packaging dono
• WhatsApp karein: 0300-0000000
• Order ID aur "Damaged/Wrong Item" likhen
• Photos attach karein — jitni zyada utni behtar
• Hum 2-4 ghante mein respond karenge

Kuch categories return policy se exempt hain — please order se pehle check karein:

• Hygiene Products: Underwear, innerwear, face masks — seal khulne ke baad
• Perishable Items: Food, supplements, consumables
• Digital Products: Software, digital codes, subscriptions
• Custom/Personalized: Naam ya message print kiya hua
• Sale Items (Final Sale): Clearly marked products — product page pe noted hoga
• Bundle Deals: Sirf ek item nahi, poora bundle return karna hoga
• Used/Opened Products: Agar product use ho chuka ho ya seal toot gayi ho

Return accept karne ke liye in conditions ka poora hona zaroori hai:

Product Conditions

• Product original packaging mein hona chahiye
• Tamam accessories, manuals, freebies wapas karni hongi
• Tags aur labels attached hone chahiye
• Product unused aur unaltered hona chahiye (defective ke ilawa)
• Invoice ya order confirmation number available hona chahiye

Time Conditions

• Delivery ke 7 calendar days ke andar return request submit honi chahiye
• Damaged/wrong item ki report 24 ghante ke andar honi chahiye
• Return request ke baad pickup 3 working days mein schedule hogi

Process Conditions

• Return bina approval ke ship nahi karna — pehle hamse contact karein
• Unapproved returns automatically reject honge
• Refund sirf original payment method pe hoga
• Fraudulent claims pe legal action li ja sakti hai

Return shipping charge kaun deta hai?

Defective, wrong ya damaged item ke liye return pickup bilkul FREE hai — koi charge nahi. Change of mind pe sirf Rs.200 pickup charge lagta hai.

Partial return ho sakta hai?

Haan! Agar bundle mein sirf ek item defective ho toh sirf woh return/exchange ho sakta hai. Poora bundle return karne ki zaroorat nahi.

Replacement kab tak aayega?

Return pickup ke baad 1-2 din warehouse mein inspection hoti hai, phir replacement dispatch ho jata hai. Total time: 4-7 working days.

Mujhe refund chahiye — store credit nahi

Bilkul! Return request mein clearly batayein ke aap cash refund chahte hain. JazzCash ya Easypaisa number provide karein — 3-5 din mein transfer ho jayega.

7 din baad product defective nikla — ab kya?

7-day window ke baad regular return accept nahi hoti. Lekin manufacturing defects ke liye please hamse contact karein — hum case-by-case review karte hain aur possible alternative solution nikalne ki koshish karte hain.

COD order tha — refund kaise milega?

COD orders ke refund JazzCash ya Easypaisa pe transfer kiye jate hain. Return request mein apna active account number share karein.