Shipping
Policy

Remote Areas

• Very remote areas mein delivery time bhi zyada ho sakta hai
• Confirm karne ke liye order mein note likhein ya WhatsApp karein

YourBazar pe COD puri Pakistan mein available hai — koi extra charge nahi. Pehle apna order dekho, phir pay karo rider ko.

COD Ka Process Step by Step

• Website pe order place karein — COD select karein
• SMS/WhatsApp pe order confirmation milega
• 24 ghante mein dispatch, tracking number milega
• Rider delivery se pehle call karega
• Package receive karein, check karein
• Rider ko exact amount cash mein dein

COD Ke Liye Tips

• Exact change ready rakhein — rider ke paas change nahi hoga
• Package receive karte waqt outer box check karein
• Rider ke saamne open karein agar koi shak ho
• Rider ne call kiya aur aap ghar pe nahi — next day rescheduling possible

Order place hone ke baad hum aapko WhatsApp/SMS pe real-time updates bhejte hain:

• Order confirmation — turant SMS milega
• Dispatch confirmation + tracking number — 24 ghante mein
• Out for delivery notification — delivery ke din
• Delivered confirmation — delivery ke baad

Khud Track Karna Hai?

• WhatsApp pe "Track [Order ID]" likho: 923158310837
• Courier company ke website pe tracking number se check karein
• Hamare courier partners: TCS, Leopards, M&P, Trax, Swyft

Delivery ke 7 calendar days ke andar return ya exchange kar sakte hain. No questions asked!

Return Eligible Conditions

• Product defective ya damaged hai
• Wrong item deliver hua
• Product description se match nahi karta
• Original packaging mein sealed/unused hai

Return Na Hone Wale Items

• Use kiya hua product (hygiene items — undergarments, etc.)
• 7 din se zyada ho gaye delivery ke baad
• Tampered ya damaged packaging
• Sale/clearance items (clearly marked hoga)

Return Process — Step by Step

• WhatsApp karein: 923158310837 — photo bhejein
• Hum pickup schedule karenge (free pickup)
• Product send ho jaye — 3-5 din mein replacement ya refund

Agar aapka order damaged ya galat deliver hua hai toh turant yeh steps follow karein:

• Rider ke saamne hi package check karein — agar damaged ho toh accept mat karein
• Accept kar liya toh photos aur video bana lein
• 24 ghante ke andar WhatsApp karein: 923158310837
• Photos/video send karein evidence ke liye
• Hum replacement ya full refund arrange karenge

Order cancel karna possible hai — lekin jaldi karna zaroori hai!

Address Change

• Dispatch se pehle address change free hai
• Dispatch ke baad address change nahi ho sakta
• Galat address pe delivery fail hogi aur reshipping charge lagega

Kya Sunday ko delivery hoti hai?

Hamare courier partners Sunday pe bhi kaam karte hain kuch cities mein — lekin officially working days Mon–Sat hain.

Rider ne call kiya aur main ghar pe nahi tha?

Ghabrayein nahi! Rider agle working day dobara aayega ya aap se schedule kar lega. 2 failed attempts ke baad order warehouse wapas aayega — toh please available rahein.

Kya ek order mein alag alag items alag alag deliver ho sakte hain?

Agar stock alag warehouses mein hai toh haan — 2 separate packages aa sakte hain. Aapko dono ki tracking info milegi.

International delivery available hai?

Abhi sirf Pakistan mein deliver karte hain. International shipping jald aayega — newsletter subscribe karein update ke liye.

Order late ho jaye toh?

Agar estimated time se zyada ho jaye toh WhatsApp karein: 923158310837 — hum courier se check karke aapko update denge.